90-Day Money-Back Guarantee
The Emeril Lagasse Forever Pan is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund. The Emeril Lagasse Forever Pans, including the nonstick surface, will last a lifetime. For the purposes of this guarantee, the lifetime is seven (7) years from the date of purchase. This guarantee does not cover changes in the appearance of the pan unless they have a significant impact on function. For this guarantee to apply, the Emeril Lagasse Forever Pans must be used as directed in the instruction manual.
In the event that your pan does not perform properly during the first seven (7) years of ownership, please contact Customer Service to arrange for replacement of your pan with a new Emeril Lagasse Forever Pan, an equivalent pan, or a pro rata refund of your purchase price for the pan (minus processing & handling) based on the number of years owned divided by seven (7) years. If purchased as part of a set, Tristar will either replace it or issue a refund in an amount equal to the purchase price of the individual pan reduced pro rata as discussed above. For purposes of this guarantee, all pans are considered to be of equal value. Tristar, in its sole discretion, will decide which method of honoring the guarantee will be selected. Please note that you the purchaser are responsible for providing proof of purchase and for returning the pan at your expense.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5132 or email firstname.lastname@example.org for any additional questions. If you are returning the pan for replacement under the 7-year guarantee, provide the information requested . Pack the product carefully and include in the package a note with:
1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for return
6. Copy of Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5132. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.